The worries that decide it, answered in writing.
Why not just publish a price?
Because the price follows your posting: the role, the hours that still need a person, and how much of the list our agents take on day one. We give you that number on the first call, in writing, before anything starts.
Why is this cheaper than hiring?
Two reasons, and neither is that the people are cheap. First, the routine work runs on software, so the hours you buy go to the work that actually needs a person. As the software takes more, you buy fewer hours. Second, with a dedicated person you are not paying for a whole seat when you need part of one: no payroll tax, no benefits, no recruiting fee on your side.
Is the first month free?
Yes, if it does not work out. With a dedicated person it is a money-back month: if it does not feel right, we buy back every hour they and the agents worked. On a hire, you pay no placement fee if you pick someone else or do not like the person. Your other applicants are still there, so you can pick again.
What if the job shrinks?
It should. On a dedicated person, every hour the agents take comes off your bill that month. On your own hire, hand the person back in the six months after the first month and the whole placement fee comes back as credit against the agents fee.
What if the person quits?
You get a replacement. With a dedicated person, we put someone from our network in the seat. Under Hire, a placement is guaranteed for six months: a replacement, or the fee back as credit against the agents fee. Either way the agents stay and the routine work keeps running.
What if they make a mistake?
Your person checks every agent result before it reaches you and owns the books. Anything that moves money waits for a person to approve it. In the first weeks your current process runs beside ours, so a mistake shows up in days, not at close.
Who is responsible if a mistake costs us money?
Your person owns the result and fixes it. We go through what we cover, in writing, on the first call.
Can our CPA see everything?
Yes. Your books stay in your own QuickBooks or Xero, so your CPA keeps their own login and sees every entry, including the ones the agents made. Every month you also get an hours report of who did what.
What hours do they work?
They work with your team during your business day, in your tools. Under Hire you set the hours, like any employee.
Who owns the books and the data?
You do. Your books live in your own software the whole time. We work through a user you create and can switch off in one click. We never ask for your password, and your data is never used to train anything. How your books are handled.
Am I locked in? How do we leave?
No lock-in. The agents fee is month to month, and a dedicated person is month to month after the first month. Switch off our user and you are done. Your books live in your own software the whole time, so leaving is a handover, not a rescue.
Do you still offer bookkeeping as a monthly service?
No. We fill the seat with a named person and the agents behind them. If you never want a person on your team at all, a bookkeeping service may be simpler, and we will say so on the first call. Compare the three ways.
