In plain words
Every month you get one page that shows the work done in your seat, split between the agents and the person. It is how you see the routine share moving to software over time.
It comes with both ways of filling the seat. With a dedicated person, it is also the basis for the hours buyback on your bill.
Example
Month 6, one bookkeeper seat
Full-time monthAbout 173 hours
Done by the agents60 hours
Done by your person113 hours
Example figures. Your report lists each task.
In our model
agentsperson
Agents log their work as they do it. Your person checks the report before it goes to you.
Agents log their work as they do it. Your person checks the report before it goes to you.