In plain words
When you send an invoice, the amount becomes accounts receivable until the customer pays. It is money you have earned and not yet collected.
The work: send invoices on time, record each payment against the right invoice, and follow up on what is late. The longer an invoice sits, the less likely it gets paid.
Example
One invoice, 30-day terms
Invoice sentDay 1
DueDay 30
Still open: first reminderDay 33
Shows in the 31 to 60 day columnDay 35
In our model
agents
Agents send invoices, match payments and send polite reminders. Your person handles the conversation when a customer pushes back.
Agents send invoices, match payments and send polite reminders. Your person handles the conversation when a customer pushes back.